CrossEngage Outage History
CrossEngage is up right nowPingoru has recorded 56 incidents for CrossEngage: 8 in the last 12 months and 0 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 1 | 1 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 508 (0%) |
Incidents, newest first
Minor May 9, 2026 Degraded platform performance 1h 14m Audience campaign dispatch, User Interface, API v1.0, Segmentation and 5 more
Started May 09, 2026, 07:02 AM UTC· resolved May 09, 2026, 08:17 AM UTC
- identified May 09, 2026, 07:02 AM UTC
Dear customer, We are currently experiencing degraded platform performance due to a data center network issue, impacting data ingestion. Our Engineering team is actively investigating and working close with data center to resolve the problem. We will continue to share updates as more information becomes available. We apologize for the inconvenience and appreciate your patience. Please reach out if you have any questions. Your ActivatePro Team
- monitoring May 09, 2026, 07:53 AM UTC
Our data center is again available and we are monitoring the situation.
- resolved May 09, 2026, 08:17 AM UTC
Dear customer, this incident was resolved. All our systems are working properly again. We are sorry for the inconvenience. Your ActivatePro Team
Minor March 5, 2026 Partial Login and API interruption –
Started Mar 05, 2026, 07:51 AM UTC· resolved Mar 05, 2026, 07:51 AM UTC
- monitoring Mar 05, 2026, 07:51 AM UTC
Mar 5, 08:51 CET Resolved - This incident has been resolved. Mar 4, 17:07 CET Monitoring - A fix has been implemented and we are monitoring the results. Mar 4, 14:57 CET Identified - Dear customers, Some users are currently unable to log in to both the CDP and the prediction platform. APIs may be affected as well. Our engineers are investigating the cause. We will update as soon as we have more information. We sincerely apologize for any inconvenience. Your ActivatePro team
Minor January 8, 2026 Degraded performance of Webhooks via Stories –
Started Jan 08, 2026, 01:05 PM UTC· resolved Jan 08, 2026, 01:05 PM UTC
- monitoring Jan 08, 2026, 01:05 PM UTC
Jan 8, 14:05 CET Resolved - This incident has been resolved. Jan 8, 09:57 CET Monitoring - A fix was implemented yesterday and all systems should be back to normal. We will keep actively monitoring the system over the upcoming hours. Your ActivatePro Team. Jan 7, 12:55 CET Identified - Dear customers, we have detected dispatching issues in Stories connected to Webhooks - the dispatch of Webhooks via Stories is currently unreliable. This results in some cases in delayed or possible missed dispatches. Our developers are already working on a fix and we will update you as soon a fix is implemented. We apologize for the inconvenience. Your ActivatePro Team
Minor November 18, 2025 Instable availability of our services –
Started Nov 18, 2025, 06:56 PM UTC· resolved Nov 18, 2025, 06:56 PM UTC
- monitoring Nov 18, 2025, 06:56 PM UTC
Nov 18, 19:56 CET Resolved - This incident has been resolved. Nov 18, 15:48 CET Monitoring - Cloudflare implemented a fix and believes the incident to be resolved. All services are available again, but we will keep monitoring for the next few hours. Your ActivatePro Team Nov 18, 14:21 CET Identified - Dear Customers, we are currently experiencing network issues connected to the active global Cloudflare outage. This causes instable availability of our services and possible delayed processing of data. Most affected are the UI and the Tracking API, but other components could be affected as well. We are sorry for the inconvenience. Your ActivatePro Team
Minor October 22, 2025 Degraded Platform Performance –
Started Oct 22, 2025, 08:52 AM UTC· resolved Oct 22, 2025, 08:52 AM UTC
- monitoring Oct 22, 2025, 08:52 AM UTC
Oct 22, 10:52 CEST Resolved - Dear Customers This incident has been resolved and the system is stable. We will keep actively monitoring the system over the upcoming hours. Our apologies for the inconvenience this might have caused. Your ActivatePro Team. Oct 20, 19:02 CEST Monitoring - Dear customers, The Export API is now back to normal and fully operational. However, we are still experiencing a significant delay in processing message statistics and real-time story events. This means that recent updates may not yet be visible in your dashboards. Our Engineering Team is closely monitoring the progress as the remaining lag is being resolved Thank you for your patience and understanding. Your Activate Pro Team Oct 20, 13:59 CEST Identified - Dear customers, We have detected a delay in the processing of updates sent to our system. Real time stories might be affected as most recent updates are not instantly visible. Additionally the Export API is affected as well and not fully available right now. Our Engineering Team is on it and we will post an update as soon as one is available. Your Activate Pro team
Minor October 16, 2025 Story maintenance –
Started Oct 16, 2025, 09:30 PM UTC· resolved Oct 16, 2025, 09:30 PM UTC
- monitoring Oct 16, 2025, 09:30 PM UTC
Oct 16, 23:30 CEST Completed - The scheduled maintenance has been completed. Oct 16, 23:00 CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 16, 11:05 CEST Scheduled - Dear customer, On 16th October between 23:00 and 23:30 CEST, we will be performing critical maintenance to deploy an important improvement that will significantly enhance the performance and stability of Stories in Activate Pro. During this maintenance window, there will be a downtime of approximately 30 minutes, during which: Stories processing will be delayed Any interaction with Stories (create, read, update, delete) will be temporarily unavailable Any active Story SFTP message being processed will be interrupted and will need to be rescheduled All other parts of the platform are expected to remain unaffected. We apologise for any inconvenience and appreciate your understanding as we work to continuously improve our platform. If you have any questions, please feel free to reach out to us. Your Activate Pro Team
Minor September 22, 2025 Degraded Indexing Performance 19h 36m API v1.0, Segmentation, API v2.0, Web tracking
Started Sep 22, 2025, 12:03 PM UTC· resolved Sep 23, 2025, 07:39 AM UTC
- identified Sep 22, 2025, 12:03 PM UTC
We have detected a delay in the processing of updates sent to our system. Our system receives and queues the data and it will be visible in your segments with delay. Campaign dispatching is not affected, but segmenting might be as most recent updates are not instantly visible. This affects mostly user updates since yesterday morning around 9am (CEST), affected events during that time are mostly processed by now. Our Engineering Team is on it and we will post an update as soon as one is available. Your ActivatePro Team.
- identified Sep 22, 2025, 04:25 PM UTC
Our developers found out that delays only happened for some users, not all of them equally, so some updates may have been processed quickly as usual while others were queued. The system is still processing the delays in user updates, but in some cases it may still take a few hours to fully resolve. We apologize for the inconvenience. Your ActivatePro Team.
- monitoring Sep 23, 2025, 05:42 AM UTC
All delays have been processed normally in the past hours. We will continue monitoring for a few hours. Your ActivatePro Team
- resolved Sep 23, 2025, 07:39 AM UTC
This incident has been resolved.
Minor September 8, 2025 Degraded Performance of Export API 1d Export API
Started Sep 08, 2025, 03:08 PM UTC· resolved Sep 09, 2025, 03:22 PM UTC
- identified Sep 08, 2025, 03:08 PM UTC
Dear customers, please be informed that our system currently faces some issues with event exports via Exports API. Exports affected are event exports that include events that were ingested on 03.09.2025 or later - these event will currently be missing from the exported files. Exports with earlier intervalls are not affected. Our developers are already working on a fix and we will update you as soon a fix is implemented. We apologize for the inconvenience. Your ActivatePro Team
- identified Sep 08, 2025, 05:48 PM UTC
We are continuing to work on a fix for this issue. The developers did implement a fix that makes new data available to export again, but the timeframe of ~12:00 03.09. — ~18:00 08.09. is not processed yet and needs additional work. We will update you when all data is available again to export. Your ActivatePro Team
- resolved Sep 09, 2025, 03:22 PM UTC
Dear customers, all missing data for event exports via Export API have been processed now. Please note that the delayed processing requires an adjustment of the export-interval for the affected timeframe. We are sorry for any inconveniences. Your ActivatePro Team
Major June 7, 2025 Login Interruption 14h 2m User Interface
Started Jun 07, 2025, 07:33 AM UTC· resolved Jun 07, 2025, 09:36 PM UTC
- investigating Jun 07, 2025, 07:33 AM UTC
Investigating – Some users are currently unable to log in to the platform. Our engineers are investigating the cause. All other services remain operational. We’ll post the next update soon. We sincerely apologize for any inconvenience. Reach out to us if you have any questions. The ActivatePro Team
- monitoring Jun 07, 2025, 08:12 AM UTC
Monitoring – A fix has been deployed and log-in functionality has been fully restored. Our team is closely monitoring the platform and we do not expect further disruption. We’ll update this page if anything changes. Thank you for your patience, and please contact us if you experience any issues. The ActivatePro Team
- monitoring Jun 07, 2025, 08:13 AM UTC
Monitoring – A fix has been deployed and log-in functionality has been fully restored. Our team is closely monitoring the platform and we do not expect further disruption. We’ll update this page if anything changes. Thank you for your patience, and please contact us if you experience any issues. The ActivatePro Team
- resolved Jun 07, 2025, 09:36 PM UTC
After thoroughly monitoring our systems we are marking this incident as resolved. Feel free to get in touch with us if you have any questions. Your ActivatePro Team
Notice January 28, 2025 Degraded Indexing Performace 4h 35m
Started Jan 28, 2025, 04:20 PM UTC· resolved Jan 28, 2025, 08:55 PM UTC
- investigating Jan 28, 2025, 04:20 PM UTC
We have detected a delay in processing/indexing of events. This affects event data, user updates are processed normally. The data is queuing and it will be visible in your segments with delay. Campaign dispatching is not directly affected, but segmentation might be affected. Our Engineering Team is already working on it. Your CrossEngage Team.
- monitoring Jan 28, 2025, 05:48 PM UTC
Everything is back to normal. Our engineers will keep monitoring the situation in the upcoming hours, but no more disruption is expected. Your CrossEngage Team.
- resolved Jan 28, 2025, 08:55 PM UTC
This incident has been resolved.
Major November 22, 2024 Degraded Platform Performance Segmentation 4h 20m Segmentation
Started Nov 22, 2024, 10:49 AM UTC· resolved Nov 22, 2024, 03:09 PM UTC
- identified Nov 22, 2024, 10:49 AM UTC
We noticed that our segmentation performance is degraded, event updates are queued. Our Engineering Team is on it and we will post an update as soon as one is available. Your CrossEngage Team.
- monitoring Nov 22, 2024, 12:34 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 22, 2024, 03:09 PM UTC
This incident has been resolved. If you have any questions, feel free to write to us. Your CrossEngage Team.
Minor November 20, 2024 Degraded Platform Performance- Segmentation 4h 32m Segmentation
Started Nov 20, 2024, 02:12 PM UTC· resolved Nov 20, 2024, 06:44 PM UTC
- identified Nov 20, 2024, 02:12 PM UTC
We noticed that our segmentation performance is degraded, event updates are queued. Our Engineering Team is on it and we will post an update as soon as one is available. Your CrossEngage Team.
- monitoring Nov 20, 2024, 04:36 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 20, 2024, 06:44 PM UTC
This incident has been resolved. If you have any questions, feel free to write to us. Your CrossEngage Team.
Minor October 29, 2024 Data Processing Delay 4h 53m API v1.0, Segmentation, API v2.0, Web tracking
Started Oct 29, 2024, 01:42 PM UTC· resolved Oct 29, 2024, 06:36 PM UTC
- identified Oct 29, 2024, 01:42 PM UTC
We have detected a delay in the processing of updates sent to our system. Our system receives and queues the data and it will be visible in your segments with delay. Campaign dispatching is not affected, but segmenting might be as most recent events are not instantly visible. Our Engineering Team is on it and we will post an update as soon as one is available. Your CrossEngage Team.
- monitoring Oct 29, 2024, 02:31 PM UTC
The event lag has now been fully processed as of 15:25 (CET) and all events are fully caught up. We will keep the state of this incident in monitoring for a few more hours. If you have any questions feel free to reach out to us. Your CrossEngage Team.
- resolved Oct 29, 2024, 06:36 PM UTC
This incident has been resolved.