CrossEngage experienced a minor incident on October 16, 2025, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- monitoring Oct 16, 2025, 09:30 PM UTC
Oct 16, 23:30 CEST Completed - The scheduled maintenance has been completed. Oct 16, 23:00 CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 16, 11:05 CEST Scheduled - Dear customer, On 16th October between 23:00 and 23:30 CEST, we will be performing critical maintenance to deploy an important improvement that will significantly enhance the performance and stability of Stories in Activate Pro. During this maintenance window, there will be a downtime of approximately 30 minutes, during which: Stories processing will be delayed Any interaction with Stories (create, read, update, delete) will be temporarily unavailable Any active Story SFTP message being processed will be interrupted and will need to be rescheduled All other parts of the platform are expected to remain unaffected. We apologise for any inconvenience and appreciate your understanding as we work to continuously improve our platform. If you have any questions, please feel free to reach out to us. Your Activate Pro Team