Criteo incident

Users may have trouble with Criteo API component (and endpoint if available) performance

Minor Resolved View vendor source →

Criteo experienced a minor incident on August 13, 2025 affecting Campaign and Analytics and 1 more component, lasting 1h 25m. The incident has been resolved; the full update timeline is below.

Started
Aug 13, 2025, 02:39 AM UTC
Resolved
Aug 13, 2025, 04:04 AM UTC
Duration
1h 25m
Detected by Pingoru
Aug 13, 2025, 02:39 AM UTC

Affected components

CampaignAnalyticsAudiencesCatalogAccount ManagementGateway

Update timeline

  1. investigating Aug 13, 2025, 02:39 AM UTC

    Users may have trouble using Criteo API component (and endpoint if available). Our team is investigating and we will communicate more information as soon as we have it. We apologize for any disruption caused.

  2. resolved Aug 13, 2025, 04:04 AM UTC

    Users may have trouble using Criteo Retail Media API component (and endpoint if available). We have confirmed that the incident is over and that the service is operating normally.