Criteo incident

Commerce Growth - Event Tracking Timeline is empty

Minor Resolved View vendor source →

Criteo experienced a minor incident on August 22, 2025 affecting OneTag - Event Tracking, lasting 7m. The incident has been resolved; the full update timeline is below.

Started
Aug 22, 2025, 12:10 PM UTC
Resolved
Aug 22, 2025, 12:17 PM UTC
Duration
7m
Detected by Pingoru
Aug 22, 2025, 12:10 PM UTC

Affected components

OneTag - Event Tracking

Update timeline

  1. investigating Aug 22, 2025, 12:10 PM UTC

    Dear users, we are currently experiencing an issue on Commerce Growth Event Tracking that is impacting all advertisers. At this time, the Event Timeline may appear empty. The root cause has been identified, and our technical team is actively working on a fix. We apologize for any inconvenience this may cause and thank you for your patience. We will share an update once the issue is resolved.

  2. resolved Aug 22, 2025, 12:17 PM UTC

    Dear customers, The issue impacting Commerce Growth Event Tracking has now been resolved ✅. The Event Timeline is displaying correctly again. We apologize for the inconvenience this may have caused and thank you for your patience while our team worked on a fix.