CrashPlan Outage History

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CrashPlan had 13 outages in the last 2 years totaling 498h 28m of downtime — averaging 0.5 incidents per month.

There were 13 CrashPlan outages since October 8, 2024 totaling 498h 28m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.crashplan.com

Minor September 11, 2026

CrashPlan Console Usability Issues - US1

Detected by Pingoru
Sep 11, 2026, 02:55 PM UTC
Resolved
Sep 12, 2026, 02:07 PM UTC
Duration
23h 12m
Affected: console.us1.crashplan.com
Timeline · 5 updates
  1. investigating Sep 11, 2026, 02:55 PM UTC

    We have detected problems accessing and using the CrashPlan US1 console and are investigating.

  2. identified Sep 11, 2026, 04:17 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 11, 2026, 04:43 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Sep 12, 2026, 12:35 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved Sep 12, 2026, 02:07 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 24, 2026

CrashPlan Cloud Storage Issue, US2, CrashPlan Central, cob-sea

Detected by Pingoru
Jun 24, 2026, 02:09 PM UTC
Resolved
Jun 25, 2026, 11:57 AM UTC
Duration
21h 48m
Affected: console.us2.crashplan.com
Timeline · 4 updates
  1. investigating Jun 24, 2026, 02:09 PM UTC

    We have identified an issue with storage server cob-sea in our US2 CrashPlan Central destination that is affecting backup and restore for a small subset of users. We will update this incident periodically as we progress in its resolution.

  2. identified Jun 24, 2026, 09:10 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 25, 2026, 01:33 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 25, 2026, 11:57 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 15, 2026

CrashPlan Console Access Issue

Detected by Pingoru
Apr 15, 2026, 01:42 PM UTC
Resolved
Apr 16, 2026, 12:04 AM UTC
Duration
10h 22m
Affected: console.us1.crashplan.comconsole.us2.crashplan.comconsole.eu5.cpg.crashplan.comconsole.us2.crashplanpro.com (Small Business)
Timeline · 5 updates
  1. investigating Apr 15, 2026, 01:42 PM UTC

    We have detected an issue that is causing problems accessing the CrashPlan console and are investigating.

  2. identified Apr 15, 2026, 02:14 PM UTC

    The issue has been identified and a fix is being implemented. Further, on-device backups and restores are not affected.

  3. identified Apr 15, 2026, 07:58 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Apr 15, 2026, 09:11 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Apr 16, 2026, 12:04 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 24, 2026

US2 CrashPlan Cloud Storage Issue: dbc-sea

Detected by Pingoru
Feb 24, 2026, 11:18 PM UTC
Resolved
Feb 25, 2026, 04:49 PM UTC
Duration
17h 30m
Affected: console.us2.crashplan.com
Timeline · 3 updates
  1. identified Feb 24, 2026, 11:18 PM UTC

    We have identified an issue with storage server dbc-sea in our PROe Cloud, US destination that is affecting backup and restore for a small subset of users. We will update this incident periodically as we progress in its resolution.

  2. monitoring Feb 25, 2026, 02:19 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 25, 2026, 04:49 PM UTC

    This incident has been resolved.

Read the full incident report →

Major January 21, 2026

CrashPlan Console Unreachable

Detected by Pingoru
Jan 21, 2026, 09:18 PM UTC
Resolved
Jan 22, 2026, 12:47 AM UTC
Duration
3h 28m
Affected: console.us1.crashplan.comconsole.us2.crashplan.comconsole.eu5.cpg.crashplan.com
Timeline · 3 updates
  1. investigating Jan 21, 2026, 09:18 PM UTC

    We are experiencing with the CrashPlan Cloud Console being unreachable. We are investigating the issue and will provide an update shortly.

  2. identified Jan 21, 2026, 10:21 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jan 22, 2026, 12:47 AM UTC

    This incident has been resolved.

Read the full incident report →

Major November 17, 2025

CrashPlan Cloud Console is Down

Detected by Pingoru
Nov 17, 2025, 07:53 PM UTC
Resolved
Nov 17, 2025, 08:48 PM UTC
Duration
55m
Affected: console.us1.crashplan.comconsole.us2.crashplan.comconsole.eu5.cpg.crashplan.comconsole.us2.crashplanpro.com (Small Business)
Timeline · 5 updates
  1. investigating Nov 17, 2025, 07:53 PM UTC

    We are experiencing with the CrashPlan Cloud Console being Down. We are investigating the issue and will provide an update shortly.

  2. investigating Nov 17, 2025, 07:57 PM UTC

    We are continuing to investigate this issue.

  3. identified Nov 17, 2025, 08:24 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Nov 17, 2025, 08:47 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Nov 17, 2025, 08:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 15, 2025

CrashPlan Cloud Storage Issue, USA East

Detected by Pingoru
Oct 15, 2025, 02:36 PM UTC
Resolved
Oct 15, 2025, 08:41 PM UTC
Duration
6h 5m
Affected: console.us1.crashplan.comconsole.us2.crashplan.comconsole.eu5.cpg.crashplan.com
Timeline · 5 updates
  1. investigating Oct 15, 2025, 02:36 PM UTC

    We are investigating an issue with storage nodes *db-iad, *eb-iad located in our USA East destination that is affecting backup and restore for a small subset of users. We will update this incident periodically as we progress in its resolution.

  2. identified Oct 15, 2025, 02:36 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Oct 15, 2025, 05:09 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Oct 15, 2025, 06:23 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Oct 15, 2025, 08:41 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 23, 2024

US2 CrashPlan Cloud Storage Issue in PROe Cloud, USA West

Detected by Pingoru
Dec 23, 2024, 07:38 PM UTC
Resolved
Dec 31, 2024, 12:36 AM UTC
Duration
7d 4h
Affected: console.us2.crashplan.com
Timeline · 7 updates
  1. investigating Dec 23, 2024, 07:38 PM UTC

    We are investigating an issue with storage servers cre-sea and dre-sea located in our PROe Cloud, USA West destination that is affecting backup and restore for a small subset of users. We will update this incident periodically as we progress in its resolution.

  2. identified Dec 24, 2024, 04:25 PM UTC

    The issue has been identified and the scope updated to include storage servers [a-e]re-sea & [a-e]ef-sea. Further updates will be posted as we progress towards resolution.

  3. identified Dec 25, 2024, 05:03 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Dec 26, 2024, 09:34 PM UTC

    Fix implementation is in-progress. We will provide further updates on our progress as resolution continues. Thank you for your patience.

  5. monitoring Dec 28, 2024, 07:22 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. monitoring Dec 30, 2024, 01:48 AM UTC

    We are continuing to monitor for any further issues.

  7. resolved Dec 31, 2024, 12:36 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 25, 2024

US2 CrashPlan Cloud Storage Issue: daa-ams

Detected by Pingoru
Nov 25, 2024, 09:10 PM UTC
Resolved
Nov 26, 2024, 09:14 PM UTC
Duration
1d
Affected: console.us2.crashplan.com
Timeline · 3 updates
  1. identified Nov 25, 2024, 09:10 PM UTC

    We have identified an issue with storage server daa-ams located in our PROe Cloud, AMS destination that is affecting backup and restore for a small subset of users. We will update this incident periodically as we progress in its resolution.

  2. monitoring Nov 26, 2024, 01:35 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 26, 2024, 09:14 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 21, 2024

US2 CrashPlan Cloud Storage Issue: aaa-sin

Detected by Pingoru
Nov 21, 2024, 05:33 PM UTC
Resolved
Nov 21, 2024, 09:33 PM UTC
Duration
3h 59m
Affected: console.us2.crashplan.com
Timeline · 2 updates
  1. identified Nov 21, 2024, 05:33 PM UTC

    We have identified an issue with storage server aaa-sin located in our PROe Cloud, SIN destination that is affecting backup and restore for a small subset of users. We will update this incident periodically as we progress in its resolution.

  2. resolved Nov 21, 2024, 09:33 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 28, 2024

US2 CrashPlan Cloud Storage Issue: bca-sea

Detected by Pingoru
Oct 28, 2024, 09:19 PM UTC
Resolved
Nov 04, 2024, 03:27 PM UTC
Duration
6d 18h
Affected: console.us2.crashplan.com
Timeline · 4 updates
  1. identified Oct 28, 2024, 09:19 PM UTC

    We have identified an issue with storage server bca-sea located in our US West destination that is affecting backup and restore for a small subset of users. We will update this incident periodically as we progress in its resolution.

  2. identified Oct 29, 2024, 09:40 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Nov 03, 2024, 01:42 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 04, 2024, 03:27 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 16, 2024

CrashPlan US2 Performance Issue

Detected by Pingoru
Oct 16, 2024, 04:07 PM UTC
Resolved
Oct 16, 2024, 07:53 PM UTC
Duration
3h 46m
Affected: console.us2.crashplan.comconsole.us2.crashplanpro.com (Small Business)
Timeline · 4 updates
  1. investigating Oct 16, 2024, 04:07 PM UTC

    We are investigating a performance issue with our US2 Cloud POD. Access to the Console or performing work within the Console may be affected.

  2. identified Oct 16, 2024, 05:18 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 16, 2024, 06:02 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 16, 2024, 07:53 PM UTC

    This issue has been resolved.

Read the full incident report →

Minor October 8, 2024

CrashPlan Web Restore Issues

Detected by Pingoru
Oct 08, 2024, 04:14 PM UTC
Resolved
Oct 10, 2024, 04:25 PM UTC
Duration
2d
Affected: console.us2.crashplanpro.com (Small Business)
Timeline · 3 updates
  1. investigating Oct 08, 2024, 04:14 PM UTC

    We are aware of an issue that may impact a small amount of users attempting to perform web restores. Our team is actively working on identifying the root cause of the issue and working on a fix.

  2. investigating Oct 10, 2024, 04:24 PM UTC

    We are continuing to investigate this issue.

  3. resolved Oct 10, 2024, 04:25 PM UTC

    This incident has been resolved.

Read the full incident report →