CrashPlan incident

CrashPlan Cloud Console is Down

Major Resolved View vendor source →

CrashPlan experienced a major incident on November 17, 2025 affecting console.us1.crashplan.com and console.us2.crashplan.com and 1 more component, lasting 55m. The incident has been resolved; the full update timeline is below.

Started
Nov 17, 2025, 07:53 PM UTC
Resolved
Nov 17, 2025, 08:48 PM UTC
Duration
55m
Detected by Pingoru
Nov 17, 2025, 07:53 PM UTC

Affected components

console.us1.crashplan.comconsole.us2.crashplan.comconsole.eu5.cpg.crashplan.comconsole.us2.crashplanpro.com (Small Business)

Update timeline

  1. investigating Nov 17, 2025, 07:53 PM UTC

    We are experiencing with the CrashPlan Cloud Console being Down. We are investigating the issue and will provide an update shortly.

  2. investigating Nov 17, 2025, 07:57 PM UTC

    We are continuing to investigate this issue.

  3. identified Nov 17, 2025, 08:24 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Nov 17, 2025, 08:47 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Nov 17, 2025, 08:48 PM UTC

    This incident has been resolved.