Coveo HIPAA incident

Analytics Reports issue

Notice Resolved View vendor source →

Coveo HIPAA experienced a notice incident on February 12, 2021 affecting Platform - Administration Console, lasting 20m. The incident has been resolved; the full update timeline is below.

Started
Feb 12, 2021, 06:07 PM UTC
Resolved
Feb 12, 2021, 06:28 PM UTC
Duration
20m
Detected by Pingoru
Feb 12, 2021, 06:07 PM UTC

Affected components

Platform - Administration Console

Update timeline

  1. investigating Feb 12, 2021, 06:07 PM UTC

    We've identified an issue affecting Analytics Reports where customers get a "No resource found at the provided URI." error when opening the Reports in the Administration Console. Our team is investigating and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal

  2. identified Feb 12, 2021, 06:18 PM UTC

    We’ve identified the root cause and are working on fixing it.

  3. resolved Feb 12, 2021, 06:28 PM UTC

    The issue has been fixed and reports are accessible. Please report any issues through our Help Portal.