Coveo HIPAA experienced a minor incident on April 13, 2021 affecting Search - Search Service and Analytics - Analytics Write API, lasting 25m. The incident has been resolved; the full update timeline is below.
Affected components
Search - Search ServiceAnalytics - Analytics Write API
Update timeline
- identified Apr 13, 2021, 07:31 PM UTC
We've identified an issue for both Analytics and Search services, leading to elevated error rates since 3h23 PM EDT and a working on a resolution. If you need help or to get in touch with us, please visit our Help Portal
- monitoring Apr 13, 2021, 07:39 PM UTC
This issue has been fixed and error rates are back to normal since 3h30 PM EDT We are actively monitoring the services.
- resolved Apr 13, 2021, 07:56 PM UTC
The service are still fully operational since the last update. Please report any issues through our Help Portal.