Coveo HIPAA incident

Increased latency when loading public UI assets

Minor Resolved View vendor source →

Coveo HIPAA experienced a minor incident on April 12, 2022 affecting Search - Hosted Search Pages and Platform - Administration Console, lasting 1h 32m. The incident has been resolved; the full update timeline is below.

Started
Apr 12, 2022, 03:50 PM UTC
Resolved
Apr 12, 2022, 05:23 PM UTC
Duration
1h 32m
Detected by Pingoru
Apr 12, 2022, 03:50 PM UTC

Affected components

Search - Hosted Search PagesPlatform - Administration Console

Update timeline

  1. investigating Apr 12, 2022, 03:50 PM UTC

    We detected an issue causing an increased number of cache misses, thus leading to higher latency, on our Content Delivery Network for static.cloud.coveo.com. Customers will experience increased latency when accessing various Coveo web content. The actual queries aren't impacted, however. We are in communication with our Cloud Infrastructure Provider to mitigate or resolve the issue.

  2. resolved Apr 12, 2022, 05:23 PM UTC

    The issue has been fixed and performance is back to normal. Please report any issues through our Help Portal.