Coveo HIPAA incident

Certificate caching issues for apihipaa.cloud.coveo.com

Major Resolved View vendor source →

Coveo HIPAA experienced a major incident on July 21, 2022 affecting Indexing Pipeline - Source Service and Indexing Pipeline - Push API and 1 more component, lasting 3h 38m. The incident has been resolved; the full update timeline is below.

Started
Jul 21, 2022, 03:16 AM UTC
Resolved
Jul 21, 2022, 06:54 AM UTC
Duration
3h 38m
Detected by Pingoru
Jul 21, 2022, 03:16 AM UTC

Affected components

Indexing Pipeline - Source ServiceIndexing Pipeline - Push APIIndexing Pipeline - Crawling Module

Update timeline

  1. identified Jul 21, 2022, 03:16 AM UTC

    We have identified a certificate caching issue with our cloud provider that could prevent sources to be up to date. We are actively working with them towards resolution. If you need help or to get in touch with us, please visit our Help Portal

  2. identified Jul 21, 2022, 05:19 AM UTC

    We're still in talk with our Cloud Provider but have no ETA to share as of now. We are actively working with them towards resolution.

  3. monitoring Jul 21, 2022, 06:39 AM UTC

    The issues have been resolved and our services are operating normally. We will continue to monitor the services. Please report any issues through our Help Portal.

  4. resolved Jul 21, 2022, 06:54 AM UTC

    The service is now fully operational. Please report any issues through our Help Portal.