Coveo HIPAA experienced a minor incident on September 9, 2022 affecting Indexing Pipeline - Source Service, lasting 3h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Indexing Pipeline - Source Service
Update timeline
- investigating Sep 09, 2022, 03:46 PM UTC
We've identified an issue causing refreshes delays in the US region. Your content might not be up to date. Our team is working on it and will post updates until solved. If you need help or to get in touch with us, please visit our Help Portal
- identified Sep 09, 2022, 03:48 PM UTC
The issue has been identified.
- monitoring Sep 09, 2022, 05:34 PM UTC
A fix has been implemented, and we are monitoring the results. The backlog has been processed.
- resolved Sep 09, 2022, 07:11 PM UTC
The service is still fully operational since the last update. Please report any issues through our Help Portal.