Coveo HIPAA experienced a minor incident on October 11, 2022 affecting Indexing Pipeline - Source Service, lasting 56m. The incident has been resolved; the full update timeline is below.
Affected components
Indexing Pipeline - Source Service
Update timeline
- investigating Oct 11, 2022, 06:30 PM UTC
We’re investigating an issue affecting Salesforce sources refreshes where some operations fail with an “UNKNOWN_FATAL_EXCEPTION” error. Our team is investigating and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal
- identified Oct 11, 2022, 06:48 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 11, 2022, 07:00 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 11, 2022, 07:27 PM UTC
The service is still fully operational since the last update. Please report any issues through our Help Portal.