Coveo HIPAA incident

Analytics Read API issues

Critical Resolved View vendor source →

Coveo HIPAA experienced a critical incident on November 23, 2022 affecting Analytics - Analytics Read API, lasting 7h 54m. The incident has been resolved; the full update timeline is below.

Started
Nov 23, 2022, 04:26 PM UTC
Resolved
Nov 24, 2022, 12:20 AM UTC
Duration
7h 54m
Detected by Pingoru
Nov 23, 2022, 04:26 PM UTC

Affected components

Analytics - Analytics Read API

Update timeline

  1. identified Nov 23, 2022, 04:26 PM UTC

    We've identified an issue affecting Analytics Read API, preventing Analytics reports and exports to return data. Analytics events ingestion isn't impacted. If you need help or to get in touch with us, please visit our Help Portal

  2. identified Nov 23, 2022, 05:06 PM UTC

    We're starting to see recovery of the Analytics Read API.

  3. monitoring Nov 23, 2022, 05:42 PM UTC

    Thanks for your continued patience. The issue has been fixed, and we are actively monitoring this service.

  4. resolved Nov 24, 2022, 12:20 AM UTC

    The service is still fully operational since the last update. Please report any issues through our Help Portal.