Coveo HIPAA incident

Delayed Security Provider Refreshes

Notice Resolved View vendor source →

Coveo HIPAA experienced a notice incident on September 11, 2024, lasting 1h 19m. The incident has been resolved; the full update timeline is below.

Started
Sep 11, 2024, 03:39 PM UTC
Resolved
Sep 11, 2024, 04:58 PM UTC
Duration
1h 19m
Detected by Pingoru
Sep 11, 2024, 03:39 PM UTC

Update timeline

  1. identified Sep 11, 2024, 03:39 PM UTC

    Due to an ongoing database upgrade, security provider refresh operations are temporarily disabled. Your existing security identities and ongoing refresh operations were not affected, but new refreshes will be queued for processing and picked up after the upgrade is complete. We expect these operations to be paused for approximately 60 minutes. If you need help or to get in touch with us, please visit our Help Portal

  2. identified Sep 11, 2024, 04:33 PM UTC

    The upgrade's start was delayed a bit, so refreshes have been processed normally since this notification was first published. They are being paused at this time and we expect the operation to take approximately 60 minutes from now.

  3. resolved Sep 11, 2024, 04:58 PM UTC

    The upgrade is complete and security provider refreshes are now being processed normally.