Cova experienced a minor incident on August 5, 2024 affecting Login and Authentication, lasting 37m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 05, 2024, 07:47 PM UTC
We are currently receiving reports from customers in the East and Central regions who are unable to log into Cova. Other regions are still able to access HUB and POS. Some customers are having success connecting and logging in via a wireless hotspot. If you are experiencing issues, please attempt to use this as a back up method, as our teams continue to investigate the root cause.
- identified Aug 05, 2024, 07:51 PM UTC
Our teams have been notified of a disruption with our hosting provider, Microsoft, who has released a configuration change that is impacting logins for Cova and other customers. Our hosting provider is currently rolling back the update in an effort to resolve the login issues. We will continue to monitor the situation and provide updates as services normalize.
- identified Aug 05, 2024, 08:13 PM UTC
Our teams are beginning to see successful login attempts an Microsoft has cleared the issue from their status page. We will continue to monitor as services return to normal.
- monitoring Aug 05, 2024, 08:15 PM UTC
Our teams continue to see successful throughput and services have returned to normal. We will continue to monitor for stability before closing this incident.
- resolved Aug 05, 2024, 08:24 PM UTC
All systems have returned to business as usual and customers are able to log in and out of the platform successfully. Thank you for your patience while we worked with our hosting partner to resolve this incident.