Cova experienced a minor incident on August 16, 2024 affecting Integrated Payment Services, lasting 4h 42m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 16, 2024, 04:16 PM UTC
We are currently investigating an issue with Cova Pay Canada payment processing. We are seeing transactions "auto-declining." Our teams have engaged our payment processor and will provide updates as we understand the root cause and steps to remediate the issue.
- identified Aug 16, 2024, 04:31 PM UTC
Our teams have identified the impact is limited to a small number of customers and we are engaged with our payment provider to resolve the declined payments. We will continue to provide updates as we have more information and a path to resolution.
- monitoring Aug 16, 2024, 07:14 PM UTC
Our processor has resolved the error impacting payment processing and is no longer causing transactions to be declined. Their engineering team is still actively engaged, working to find a complete resolution. We will continue to monitor the situation and provide an update when services have been fully restored.
- resolved Aug 16, 2024, 08:59 PM UTC
We are continuing to see successful payment being processed by the small group of impacted customers. Our processor is continuing to apply fixes to address the root cause of the disruption, however, from an operational stand point business has returned to normal. Thank you for your patience while we worked with our partner to resolve this issue.