Cova experienced a notice incident on September 20, 2024 affecting Integrated Payment Services, lasting 34m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 20, 2024, 06:29 PM UTC
We are currently investigating a issue with 3rd party payment solutions. Communication between the POS is impacted and transactions are failing to push to the payment terminal. As a work around, customers can put their devices into standalone mode and process transactions in a non-integrated fashion. There is no impact to customers using Cova Pay in Canada or US payment processing.
- monitoring Sep 20, 2024, 06:35 PM UTC
We are beginning to see signs that the issue is recovering as some users are seeing transactions occurring more quickly. We will continue to monitor until service levels are returned to normal before closing this incident.
- resolved Sep 20, 2024, 07:03 PM UTC
As we have not seen any further instances of this issue occurring in the last half hour and services are now stable, this issue is now resolved. Thank you for your patience as we worked to resolve this issue.