Cova experienced a minor incident on October 10, 2024 affecting Login and Authentication and Sales and Orders, lasting 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 10, 2024, 01:13 AM UTC
We are currently seeing issues with users attempting to log into the Cova app and Cova hub. Affected users will intermittently see login attempts fail and need to retry a few minutes later. Users may also notice that Orders are failing to submit to the Cova app via integration at this time and the Orders must be manually recreated in the Cova app to fulfill them. We are still investigating as to the cause of the issue.
- monitoring Oct 10, 2024, 01:54 AM UTC
Users are reporting that logging into Cova is behaving as normal again. We will continue to monitor the issue to ensure this is fully resolved before this status incident is closed. Thank you for your continued patience.
- resolved Oct 10, 2024, 02:13 AM UTC
The issue affecting the ability to log into the Cova app is no longer occurring. Thank you for your patience as we worked to resolve this.