Cova experienced a minor incident on December 6, 2024 affecting Catalogs and Pricing, lasting 4h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Dec 06, 2024, 03:29 PM UTC
We have identified an issue caused by the service disruption this morning with the pricing service in HUB. There is a back log of pricing changes that need to process and post to the POS + API's. The teams are adding additional resources to clear the back log and pricing updates will begin to push to the tablets and external services via API. We will continue to update as the back log clears and services return to normal
- monitoring Dec 06, 2024, 04:23 PM UTC
Additional resources have been fully ramped up to help process the back log of pricing messages. Retailers should see updates flowing through to the tablet and other services via APT. We expect all services to be caught up within the next 90 minutes. Thank you for your patience as we continue to work through the back log.
- monitoring Dec 06, 2024, 05:57 PM UTC
We are continuing to see the back log of pricing messages process and reduce, however, the services are taking longer than expected. We will post additional updates as we have a more concise timeline for the back log to be cleared.
- monitoring Dec 06, 2024, 07:07 PM UTC
Our services are continuing to process the back log of pricing messages. More updates will follow as we have an ETR.
- resolved Dec 06, 2024, 08:26 PM UTC
Our teams have confirmed all pricing messages in the back log have been processed and we are back to business as usual. We apologize for any inconvenience and thank you for your patience while the teams worked to resolve this issue.