Cova incident

Cova Service Disruption - Inability to Login to Cova hub

Critical Resolved View vendor source →

Cova experienced a critical incident on February 13, 2025 affecting Login and Authentication, lasting 46m. The incident has been resolved; the full update timeline is below.

Started
Feb 13, 2025, 03:55 PM UTC
Resolved
Feb 13, 2025, 04:42 PM UTC
Duration
46m
Detected by Pingoru
Feb 13, 2025, 03:55 PM UTC

Affected components

Login and Authentication

Update timeline

  1. identified Feb 13, 2025, 03:55 PM UTC

    We have become aware of an issue with the login authentication services with Cova that allow users to login. The relevant teams are currently investigating the cause in order to find a solution. We cannot currently provide an ETA on a resolution. Thank you for your patience as we work to resolve this.

  2. monitoring Feb 13, 2025, 04:19 PM UTC

    We have seen some improvement with the login services and some users might now be able to login as normal, with some longer loading times as services continue to recover. We will continue to monitor for improvements in the service before this issue is fully resolved.

  3. resolved Feb 13, 2025, 04:42 PM UTC

    We are now observing a full resolution on the issues with logging into Cova. Thank you for your patience as we worked to resolve this.