Cova experienced a major incident on February 27, 2025 affecting Login and Authentication, lasting 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 27, 2025, 05:31 PM UTC
We are currently experiencing issues with our authentication provider, which is impacting logging into Cova POS and HUB, among other services. We are working with our authentication provider on a resolution and will provide updates as we have more information.
- monitoring Feb 27, 2025, 05:35 PM UTC
Our teams are beginning to see successful logins and systems returning to normal. We will continue to monitor and provide updates as business returns to normal.
- monitoring Feb 27, 2025, 05:45 PM UTC
Services are continuing to recover, however, we continue to see some latency. We are continuing to monitor and will provide an all clear once systems have fully normalized.
- resolved Feb 27, 2025, 06:01 PM UTC
We are seeing all authentication services behaving as normal again. Thank you for your patience as we worked to resolve this.