Cova incident

Cova Support - Login Issues and Phone Line Connectivity Issue

Cova experienced a minor incident on March 3, 2025 affecting Login and Authentication, lasting 2h 57m. The incident has been resolved; the full update timeline is below.

Started: Mar 03, 2025, 05:29 PM UTC
Resolved: Mar 03, 2025, 08:26 PM UTC
Duration: 2h 57m
Detected by Pingoru: Mar 03, 2025, 05:29 PM UTC

Affected components

Update timeline

identified Mar 03, 2025, 05:29 PM UTC

We have identified an issue with Microsoft hosting services occurring outside of Cova's control that may affect some users. Affected users might have issues logging into Cova. In addition, it's not currently possible to call Cova Support because the routing services are hosted by Microsoft as well. As these issues are occurring with services outside of Cova, we cannot currently provide an ETA on a resolution but will continue to provide updates as they become available.
identified Mar 03, 2025, 07:44 PM UTC

We are seeing much improvement with users logging into Cova, but we are still experiencing issues with users being able to call into the Cova Support Phone line. For anyone needing to reach Support, please email [email protected] or initiate a chat by going to https://support.covasoftware.com/covasupport/s/ and using the Chat functionality in the bottom right corner of the page. Thank you for your continued patience as we await a resolution.
resolved Mar 03, 2025, 08:26 PM UTC

We've received notification from Microsoft that services have returned to normal. Users should no longer experience issues logging into the POS or when trying to contact Cova Support via phone. Thank you for your patience while we waited for services to be restored.