Cova experienced a major incident on March 26, 2025 affecting Login and Authentication and Hub, lasting 32m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 26, 2025, 04:41 PM UTC
We are currently seeing intermittent connectivity to our authentication services preventing login to HUB and other dependent actions within our services. Our teams have been engaged and are working towards a resolution. We will post updates here, but in the meantime POS devices can be logged into using the bubble picker and if necessary work in offline mode to continue to process sales.
- identified Mar 26, 2025, 04:59 PM UTC
Our teams are rerouting services to our redundant data center and are monitoring traffic. As we continue to mitigate the issue we will provide updates on estimate return to service.
- identified Mar 26, 2025, 05:05 PM UTC
Our teams have identified the root cause and are adding additional resources to remedy the issue. Again, as we have an return we will continue to provide updates.
- monitoring Mar 26, 2025, 05:08 PM UTC
We are beginning to see services recover and users able to log into HUB and POS. We will continue to monitor and provide additional updates.
- resolved Mar 26, 2025, 05:13 PM UTC
We believe issues related to being able to log into Cova are now fully resolved. Thank you for your patience as we worked to resolve this.