Cova experienced a minor incident on April 7, 2025 affecting Integrated Payment Services, lasting 9h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 07, 2025, 02:41 PM UTC
We have been notified by Vector Payments, one of our Point of Banking providers that one of their processors is experiencing DNS connection errors this morning. This service disruption will impact some, but not all Vector Point of Banking customers. These is no impact to Vector Integrated credit processing. As updates are provided by Vector, we will continue to provide details here. You can also reach out to Vector Payments support at [email protected].
- identified Apr 07, 2025, 05:55 PM UTC
We received an update from Vector that the DNS issues has been identified and the processor is taking steps to mitigate the issue. We will continue to provide updates and we monitor this situation and work with our vendor towards resolution.
- identified Apr 07, 2025, 08:52 PM UTC
We have not received any additional updates from Vector on when the DNS issue will be resolved with the impacted processor. As we know more we will provide additional updates.
- resolved Apr 08, 2025, 12:37 AM UTC
We have received confirmation from the Vector team that the DNS issue has been resolved and all Point of Banking customers are able to successfully process transactions. Any terminals impacted by the service disruption should be rebooted in order to ensure connectivity is restored. Thank you for your patience while the processor worked to resolve this issue.