Cova experienced a minor incident on April 17, 2025 affecting Catalogs and Pricing, lasting 10h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Apr 17, 2025, 02:00 AM UTC
Our monitoring of the pricing service continues to show intermittent errors when accessing the pricing tab via my catalog in HUB. The team will continue to resolve any spikes, however, we will leave this notification active until we are confident any lingering disruptions are resolved. If you receive an error, attempt to reload the page or toggling between products should help populate pricing.
- resolved Apr 17, 2025, 12:05 PM UTC
After monitoring the service overnight, our Incident Management team experienced slightly higher error rates around both 8pm and 9pm MDT which were both addressed by moving traffic between data centers. There was no additional alerting beyond the two spikes and the pricing service has normalized. We will continue to monitor throughout the day and provide updates should we see any indications of slowness. Thank you for your understanding as we approached this disruption with an abundance of caution.