Cova incident
Intermittent Errors with Catalog, Pricing and Availability
Cova experienced a minor incident on April 28, 2025 affecting Catalogs and Pricing and Availability, lasting 3h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 28, 2025, 03:43 PM UTC
Our teams have identified an issue causing errors when trying to navigate pricing, catalog and availability in HUB. We are restarting the impacted services and will provide updates as we have resolution.
- identified Apr 28, 2025, 04:08 PM UTC
Although services have improved, we are continuing to see intermittent errors with pricing and availability components in HUB. We are continuing to troubleshoot and will provide additional updates as we are closer to resolution.
- monitoring Apr 28, 2025, 05:19 PM UTC
We are continuing to see improved performance with pricing and availability. Our teams are monitoring both services and will provide an all clear once we are comfortable all issues have been resolved.
- monitoring Apr 28, 2025, 06:06 PM UTC
Our teams are continuing to investigate transient errors in pricing and availability, however, services have stabilized. We are continuing to troubleshoot any outstanding issues before we resolve this incident.
- resolved Apr 28, 2025, 07:29 PM UTC
Our teams have confirmed that the pricing and availability services have returned to business as usual and as such we will be closing this incident. Should we experience any additional issues we will continue to communicate through a new posting.