Cova experienced a minor incident on June 12, 2025 affecting Catalogs and Pricing and Availability, lasting 2h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Jun 12, 2025, 07:02 PM UTC
Hello Cova Customers, Due to a Google Cloud outage, certain services on the POS tablets will not function as expected. *The order notification "ding" will not sound. *Inventory, promotions, and pricing will not update automatically. *Refreshing the tablet manually will force an update and pricing and inventory will update. Please note that sales, traceability and other POS functionality will not be impacted. We will provide updates as we have an understanding when the Google Cloud outage is resolved. Thank you, Cova Support Team
- monitoring Jun 12, 2025, 08:22 PM UTC
Our teams are beginning to see internal services recover, however, Google Cloud continues to have ongoing issues. We are continuing to monitor and will provide an update when we are confident in calling the all clear.
- resolved Jun 12, 2025, 09:26 PM UTC
Our teams have confirmed that our internal services are working as expected and Google has updated their status page indicating that the incident has been resolved on their end. Thank you, -Cova Support Team