Cova experienced a notice incident on August 21, 2025 affecting Integrated Payment Services, lasting 1h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 21, 2025, 02:11 PM UTC
We have scattered reports of payments failed through Cova Pay Canada. The team is currently investigating.
- investigating Aug 21, 2025, 02:26 PM UTC
The Cova team has identified that putting the payments terminal in stand alone mode will allow users to still transact with card payments. Please see the help article to turn on this service https://support.covasoftware.com/covasupport/s/article/Selling-with-Cova-Pay-Integrated-Card-Payments#manual_home
- investigating Aug 21, 2025, 02:29 PM UTC
A service disruption with our payment processor has been identified and they are investigating the issue.
- identified Aug 21, 2025, 02:38 PM UTC
Payment processing has been redirected to another endpoint and services have been restored. We will continue to monitor.
- monitoring Aug 21, 2025, 02:38 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 21, 2025, 03:36 PM UTC
This incident has been resolved.