CourseArc incident

Slow load times for content creators

Minor Resolved View vendor source →

CourseArc experienced a minor incident on February 3, 2021 affecting Application, lasting 38m. The incident has been resolved; the full update timeline is below.

Started
Feb 03, 2021, 10:15 PM UTC
Resolved
Feb 03, 2021, 10:53 PM UTC
Duration
38m
Detected by Pingoru
Feb 03, 2021, 10:15 PM UTC

Affected components

Application

Update timeline

  1. identified Feb 03, 2021, 10:15 PM UTC

    Certain parts of the application are loading slowly for content creators, including: * All /course-arc-dashboard and /course-manager pages * At the content page level if the page is in edit mode This is due to an issue with an external JavaScript library loading. We are monitoring the situation and will make an update to force this library to load asynchronously ASAP.

  2. monitoring Feb 03, 2021, 10:28 PM UTC

    Load times appear to be back to normal. We are continuing to monitor.

  3. resolved Feb 03, 2021, 10:53 PM UTC

    Load times are back to normal. We will complete an update to prevent this issue from happening again.