CourseArc experienced a major incident on August 28, 2023 affecting API Service, lasting 3d 9h. The incident has been resolved; the full update timeline is below.
Affected components
API Service
Update timeline
- investigating Aug 28, 2023, 04:36 PM UTC
We are experiencing an issue causing authentication with our API to fail. We are investigating it. Content authoring and delivery are not impacted by this issue and are working as expected.
- identified Aug 28, 2023, 06:30 PM UTC
We have a workaround for this issue, and affected customers should submit a ticket for assistance.
- identified Aug 30, 2023, 01:53 PM UTC
We are continuing to work on a fix for this issue.
- resolved Sep 07, 2023, 02:35 AM UTC
This incident has been resolved.