CourseArc experienced a critical incident on September 12, 2023 affecting Application, lasting 44m. The incident has been resolved; the full update timeline is below.
Affected components
Application
Update timeline
- investigating Sep 12, 2023, 04:26 PM UTC
We are investigating an issue with users seeing 504 errors and experiencing slow load times.
- investigating Sep 12, 2023, 04:59 PM UTC
We are still investigating and rebooting our database server.
- monitoring Sep 12, 2023, 05:09 PM UTC
Systems are running normally now. We are continuing to monitor and will address the underlying causes of this outage.
- resolved Sep 13, 2023, 12:07 AM UTC
This incident has been resolved.