Countingup incident

Provider Outage affecting Outbound Faster Payments

Major Resolved

Countingup experienced a major incident on September 1, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Sep 01, 2025, 01:59 PM UTC
Resolved
Mar 12, 2020, 09:41 AM UTC
Duration
—
Detected by Pingoru
Sep 01, 2025, 01:59 PM UTC

Update timeline

  1. investigating Sep 01, 2025, 01:59 PM UTC

    Please note that this might also impact inbound faster payments. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

  2. resolved Sep 01, 2025, 01:59 PM UTC

    This incident has been resolved.

  3. monitoring Sep 01, 2025, 01:59 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Sep 01, 2025, 01:59 PM UTC

    We are continuing to monitor for any further issues.

  5. investigating Sep 01, 2025, 01:59 PM UTC

    One of our banking providers is experiencing technical difficulties, this is affecting the processing of outbound faster payments, which may be delayed. You will still be able to receive inbound faster payments sent to your Countingup account. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.