Countingup incident
Banking Partner Outage
Countingup experienced a major incident on September 1, 2025, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Sep 01, 2025, 01:59 PM UTC
We are continuing to investigate this issue.
- resolved Sep 01, 2025, 01:59 PM UTC
This incident has been resolved.
- monitoring Sep 01, 2025, 01:59 PM UTC
A workaround has been put in place and normal functionality has been restored. We continue to monitor the situation and will update this page once we have further information. We apologise again for any inconvenience.
- identified Sep 01, 2025, 01:59 PM UTC
Our banking partner has identified the issue and some functionality has been intermittently restored. We continue to investigate and will update this page once we have further information. We apologise again for any inconvenience.
- investigating Sep 01, 2025, 01:59 PM UTC
One of our banking partners is experiencing a degradation of service, this is impacting the following: • Inbound and Outbound bank transfers. • New account sign up. • Card related features (activate, freeze/thaw, get PIN) in the Countingup app. • Display of new transactions in the Countingup app will be delayed. Other Countingup app features are not impacted. We are working with the banking partner to identify the issue and resolve this as quickly as possible. We apologise for any inconvenience and will update this page once we have further information.