Countingup incident

Banking Partner Outage

Minor Resolved

Countingup experienced a minor incident on September 1, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Sep 01, 2025, 01:59 PM UTC
Resolved
Jan 08, 2020, 07:49 PM UTC
Duration
—
Detected by Pingoru
Sep 01, 2025, 01:59 PM UTC

Update timeline

  1. resolved Sep 01, 2025, 01:59 PM UTC

    We can confirm that this issue has been resolved and service has returned to normal.

  2. investigating Sep 01, 2025, 01:59 PM UTC

    One of our banking partners is experiencing a degradation of service, this is impacting the following: • Inbound and Outbound bank transfers. • New account sign up. • Card related features (activate, freeze/thaw, get PIN) in the Countingup app. • Display of new transactions in the Countingup app will be delayed. Other Countingup app features are not impacted. We are working with the banking partner to identify the issue and resolve this as quickly as possible. We apologise for any inconvenience and will update this page once we have further information.

  3. monitoring Sep 01, 2025, 01:59 PM UTC

    Our banking partner has now resolved the issue. We will continue to monitor the situation and will update this page once we have further information. We apologise again for any inconvenience.