Countingup incident
Banking Partner Outage
Countingup experienced a major incident on September 1, 2025, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Sep 01, 2025, 01:59 PM UTC
In addition to the previously advised impact, customer Card payments are also being impacted and may fail. We continue to work with the banking partner to identify the issue and resolve this as quickly as possible. We apologise for any inconvenience and will update this page once we have further information.
- identified Sep 01, 2025, 01:59 PM UTC
Our banking partner has identified the issue and is implementing a fix. Impacted features should begin to return to normal shortly.
- identified Sep 01, 2025, 01:59 PM UTC
Unfortunately our banking provider's fix was not successful, and features are now unavailable again. We apologise for any inconvenience and will update this page once we have further information.
- monitoring Sep 01, 2025, 01:59 PM UTC
A fix has been implemented and all features should now be available. We will continue to monitor the situation and apologise again for any inconvenience.
- monitoring Sep 01, 2025, 01:59 PM UTC
Our banking provider has now successfully resolved the issue and all features should now be available. There is a backlog of transaction data to be processed that means transactions made today are not yet visible in the Countingup app. We continue to monitor the situation and will update this page once we have further information. We apologise again for any inconvenience.
- monitoring Sep 01, 2025, 01:59 PM UTC
The backlog of transaction data should now be processed and all transactions should be visible in the Countingup app. We will continue to monitor the situation and apologise again for any inconvenience.
- identified Sep 01, 2025, 01:59 PM UTC
Our banking provider is experiencing further issues, and some features are unavailable again. We apologise for any inconvenience and will continue to update this page when we have further information.
- investigating Sep 01, 2025, 01:59 PM UTC
One of our banking partners is experiencing a degradation of service, this is impacting the following: • Inbound and Outbound account transfers. • New account sign up. • Card related features (activate, freeze/thaw, get PIN) in the Countingup app. • Display of new transactions in the Countingup app will be delayed. Other Countingup app features are not impacted. We are working with the banking partner to identify the issue and resolve this as quickly as possible. We apologise for any inconvenience and will update this page once we have further information.
- resolved Sep 01, 2025, 01:59 PM UTC
This incident has been resolved.
- identified Sep 01, 2025, 01:59 PM UTC
Our banking provider continues to work to resolve the issue. We apologise for any inconvenience and will update this page as soon as we have further information.
- monitoring Sep 01, 2025, 01:59 PM UTC
Our banking provider has implemented a fix and all features should now be available. We will continue to monitor the situation and apologise again for any inconvenience.