Minor Issue - Functionality - Edge Imports service unavailable | US SL4

Update timeline

1. investigating Jun 12, 2026, 03:42 PM UTC

   The US Swimlane 4 is currently experiencing functional issues accessing Edge Import. Clients with portals in this swimlane may encounter delays or difficulties when performing certain tasks. Resolving this issue is our top priority, and we are working to restore normal service as quickly as possible.

2. resolved Jun 12, 2026, 04:22 PM UTC

   This incident has been resolved.

3. postmortem Jun 23, 2026, 07:54 AM UTC

   **Incident Summary:** On June 12th, 2026, users in the US RES Production environment experienced intermittent errors while accessing Edge Import services. The issue resulted in temporary service degradation and request failures for affected users. **Impact:** Users experienced intermittent failures and delays while accessing Edge Import functionality. The issue impacted request processing and resulted in temporary service disruption during the incident window. **Root Cause Analysis \(RCA\):** The issue was related to a service availability which impacted request processing within the Edge Import application flow. This resulted in transient service instability, causing intermittent failures for a subset of requests. **Resolution:** The affected services were restored and validated to ensure normal request processing. Following recovery actions, Edge Import functionality was confirmed to be operating normally. **Preventive Actions:** The following measures have been implemented to reduce the likelihood of recurrence: * Additional health checks have been introduced to improve visibility into service availability and operational readiness