Cornerstone experienced a notice incident on June 8, 2026, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Jun 08, 2026, 09:31 AM UTC
The CSOD Technology Team observed a performance degradation affecting swimlane CDG PRD SL1. Some users might have experienced system unavailability due to the long time taken to respond. The problem began at 1:35 AM Pacific Time and was resolved at 1:50 AM Pacific Time. During this time, clients with portals on this CDG PRD SL1 may have experienced slow performance or intermittent errors while accessing the application.
- postmortem Jun 23, 2026, 03:38 AM UTC
**Incident Summary:** On June 8th, 2026, clients in the FR EXT PRD environment experienced intermittent latency between 01:35 AM and 01:50 AM PT. During this period, users observed delayed responses and reduced application responsiveness while accessing services. **Root Cause Analysis \(RCA\):** The issue was caused by transient database performance degradation that resulted in increased query execution times and elevated request processing latency. The increased database load temporarily impacted the application's ability to service requests efficiently, leading to intermittent latency across the environment. **Resolution:** Database configuration adjustments were applied to reduce processing delays and stabilize performance. Following the changes, database response times normalized, and application performance was restored. **Preventive Measures:** * Database configuration was optimized to reduce processing delays and improve query execution efficiency. * Database performance tuning was performed to better handle request-processing workloads. * Resource utilization and database settings were reviewed and adjusted to improve overall stability and responsiveness during periods of increased demand.