Core Practice experienced a critical incident on January 25, 2023 affecting Core Practice Application, lasting 1h 36m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 25, 2023, 08:25 AM UTC
Starting at 06:30PM SYDNEY Time, we're aware of a connectivity issue relating to Service Provider Microsoft Azure. We have temporarily restored some services in Core Practice but some users may still experience degraded performance. We are actively investigating and will share updates as soon as more is known.
- monitoring Jan 25, 2023, 09:53 AM UTC
Core Practice seem to be working as expected, we will continue to monitor server performance. Microsoft Azure have determined the network connectivity issue is occurring with devices across the Microsoft Wide Area Network (WAN). This impacts connectivity between clients on the internet to Azure, as well as connectivity between services in datacenters, as well as ExpressRoute connections. The issue is causing impact in waves, peaking approximately every 30 minutes. For more info: https://status.azure.com/en-us/status
- resolved Jan 25, 2023, 10:02 AM UTC
We sincerely apologize for the impact to affected customers. Investigations have assessed the best ways to improve architectural resiliency and mitigate the issues that contributed to this incident and its widespread impact.