Platform performance degradation

Update timeline

1. investigating Mar 05, 2026, 05:37 AM UTC

   We are currently investigating elevated CPU utilisation on some instances, which may cause intermittent slowness for some users. Our team is monitoring the situation and working to stabilise performance. We will provide further updates as more information becomes available.

2. investigating Mar 05, 2026, 05:58 AM UTC

   The performance issue has now subsided and system performance has returned to normal levels. Our team will continue to monitor the platform closely to ensure ongoing stability. We apologise for the inconvenience and appreciate your patience.

3. monitoring Mar 05, 2026, 06:01 AM UTC

   The earlier performance degradation has now stabilised and services are operating normally. Our team will continue monitoring the environment to ensure stability. We apologise for any inconvenience caused and appreciate your patience.

4. resolved Mar 05, 2026, 07:12 AM UTC

   Status: Resolved Summary: Between 16:20 and 16:45, we experienced elevated CPU utilisation across multiple instances, which caused intermittent slowness for some users. The affected servers have since stabilised and were progressively returned to the pool, with all instances restored by approximately 17:20. Investigation: Initial monitoring through DataDog did not show a common request pattern across the affected servers. Further review of instance logs indicates a consistent sequence of events: spikes in network traffic → RAM saturation → CPU spikes. Next Steps: A detailed log analysis is currently underway to determine the root cause. A problem ticket has been raised to track the investigation and any corrective actions. We apologise for any inconvenience caused and will continue to monitor system performance closely.