Core Practice experienced a minor incident on June 13, 2023 affecting Core Practice Application, lasting 31m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 13, 2023, 12:53 AM UTC
We have identified application icons in Core Practice may not display correctly for some users. Our team is currently investigating the issue working towards a resolution. We appreciate your patience and understanding.
- resolved Jun 13, 2023, 01:25 AM UTC
Summary of impact: On 13 June 2023 between 10AM-11AM, application icons in Core Practice did not display correctly for some users. Root Cause: After investigation we have identified that this incident is related to some unexpected downtime from our hosting provider for icon package. Mitigation: Currently the issue has been resolved and icons should appear correctly in Core Practice. Please refresh your browser cache. Next steps: Our engineering team is working on a solution with our service provider to mediate this issue for future events.