Core Practice experienced a major incident on March 16, 2021 affecting Core Practice Application, lasting 1h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 16, 2021, 12:39 AM UTC
Starting 6AM on 15th March 2021, Core Practice rely on Microsoft Azure Active Directory to authenticate with Microsoft services, including Storage Service to upload Media, Attachment and to encrypt Form Data. We're experiencing an elevated level of application errors and are currently looking into the issue.
- investigating Mar 16, 2021, 12:43 AM UTC
We are continuing to investigate this issue.
- investigating Mar 16, 2021, 01:00 AM UTC
Affected server was taken out of the pool, services should be restored. Some users may still experience slower than normal performance.
- identified Mar 16, 2021, 01:00 AM UTC
Affected server was taken out of the pool, services should be restored. Some users may still experience slower than normal performance.
- monitoring Mar 16, 2021, 01:00 AM UTC
Affected server was taken out of the pool, services should be restored. Some users may still experience slower than normal performance.
- resolved Mar 16, 2021, 02:20 AM UTC
Performance should be restored to normal service. Please let us know if you still experience issue.