Core Practice experienced a minor incident on August 20, 2021 affecting Core Practice Application, lasting 6h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Core Practice Application
Update timeline
- investigating Aug 20, 2021, 10:49 PM UTC
We're experiencing an elevated level of application errors When trying to login using two-step authentication or sending SMS. We are currently looking into the issue with SMS provider.
- monitoring Aug 20, 2021, 11:34 PM UTC
This issue have been resolved, users should be able to login using two-step authentication and SMS should be working as expected. We will continue to monitor.
- resolved Aug 21, 2021, 04:55 AM UTC
Performance should be restored to normal service.