Core Practice experienced a notice incident on September 14, 2022, lasting 4h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Sep 14, 2022, 11:08 PM UTC
We're experiencing an elevated level of application errors and are currently looking into the issue.
- identified Sep 15, 2022, 01:16 AM UTC
Services are restored. We are continuing to investigate the issue to find the root cause.
- resolved Sep 15, 2022, 03:08 AM UTC
Between 9:00AM and 10:00AM AEDT (approximately) on 15 Sept 2022, Core Practice monitoring systems have detected high levels of application errors that triggered automatic alerts. Engineers have investigated the root cause and have identified an isolated customer with incorrect settings. Settings was corrected and application errors is now at a normal level. System is now working as expected and no users were affected during this time.