Core Practice incident
Optus Outage affecting some users logging into Core
Core Practice experienced a major incident on November 7, 2023 affecting Core Practice Application, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 07, 2023, 10:44 PM UTC
We want to inform you of a service disruption affecting SMS delivery and two-factor authentication capabilities, due a nationwide Optus outage. We are currently investigating the full impact on our services. If you are experiencing issues logging in, please reach out to a user who is already logged in to temporarily disable your two-factor authentication. We apologize for the inconvenience and appreciate your patience as we work to resolve this matter. Stay tuned for updates.
- resolved Nov 08, 2023, 10:57 PM UTC
Optus network has now been restored and we are expecting all Core services to be operational again. We again thank you for your patience.