Core Practice incident

Elevated level of application errors

Notice Resolved View vendor source →

Core Practice experienced a notice incident on August 15, 2024 affecting Core Practice Application, lasting 1d 7h. The incident has been resolved; the full update timeline is below.

Started
Aug 15, 2024, 12:34 AM UTC
Resolved
Aug 16, 2024, 08:00 AM UTC
Duration
1d 7h
Detected by Pingoru
Aug 15, 2024, 12:34 AM UTC

Affected components

Core Practice Application

Update timeline

  1. investigating Aug 15, 2024, 12:34 AM UTC

    We have recently migrated all our users to new servers to improve performance and security. However, some customers using older versions of Core Practice Bridge may experience elevated errors when connecting. We are aware of the situation and are here to help. Please create a ticket to book a meeting with one of our agents for a Bridge update, or use live chat if the issue is urgent. Thank you for your understanding.

  2. resolved Aug 16, 2024, 11:04 PM UTC

    This incident has been resolved.