Core Practice incident
Degraded performance Core Practice Application
Core Practice experienced a minor incident on January 13, 2025 affecting Core Practice Application, lasting 18m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 13, 2025, 10:01 PM UTC
We are investigating reports users are experiencing degraded performance, you may experience slow response times when accessing Core Practice. We apologise for the delays and will provide an update in 15 minutes.
- identified Jan 13, 2025, 10:17 PM UTC
A manual fix has been successfully implemented and system performance is now returning to normal levels. We apologise for any inconvenience caused during this period of degraded performance. Our team will continue to monitor the system closely while we investigate the root cause.
- resolved Jan 13, 2025, 10:19 PM UTC
This incident has been resolved. We sincerely apologize for the impact to affected customers. Investigations have assessed the best ways to improve architectural resiliency and mitigate the issues that contributed to this incident and its widespread impact.