Core Practice experienced a minor incident on March 23, 2025 affecting Core Practice Application, lasting 6h 42m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Mar 23, 2025, 11:58 PM UTC
We are investigating a server performance issue related to CPU spikes and are adding an additional servers to handle the requests. Users may experience temporary slowness over the next few minutes.
- monitoring Mar 24, 2025, 12:18 AM UTC
Additional servers have been successfully added to the pool to handle the load spikes. Users should now experience normal operation. We apologise for any inconvenience caused during this period of degraded performance. Our team will continue to closely monitor the system as we investigate the root cause of the spikes
- resolved Mar 24, 2025, 06:32 AM UTC
The incident has now been resolved, and we sincerely apologise for any disruption caused to affected customers. We will continue to review the situation to find ways to strengthen our system’s resilience and prevent similar issues from occurring in the future. Summary Our web application experienced performance issues on March 23, 2025 between 10:30am and 10:51am, due to memory issues on some of our servers. Extra instances were deployed as cover while we investigated the cause. Root Cause Memory constraints on specific instances affected server resources, leading to slow performance. Resolution We added three extra instances to improve capacity and distribution of load while addressing the underlying memory issues. Next Steps We'll implement improved monitoring and review resource allocation to prevent similar issues in the future. We apologise for any inconvenience and thank you for your patience.