Core Practice incident

New message status appear for all Appointments

Notice Resolved View vendor source →

Core Practice experienced a notice incident on November 23, 2021 affecting Core Practice Application, lasting 6h 54m. The incident has been resolved; the full update timeline is below.

Started
Nov 23, 2021, 04:36 AM UTC
Resolved
Nov 23, 2021, 11:31 AM UTC
Duration
6h 54m
Detected by Pingoru
Nov 23, 2021, 04:36 AM UTC

Affected components

Core Practice Application

Update timeline

  1. investigating Nov 23, 2021, 04:36 AM UTC

    Some users may be experiencing New message status appear for all Appointments. Our Development team is currently investigating issues related to recent update which create incorrect appointment cache.

  2. identified Nov 23, 2021, 04:39 AM UTC

    We have identified the root cause and have created a fix, we will be updating our system and refresh the cache after 6PM

  3. resolved Nov 23, 2021, 11:31 AM UTC

    Issues has been resolved, service should return to normal operation. We sincerely apologize for the impact to affected customers for the inconvenience.