Copado Outage History

Current Status Salesforce has deployed a fix across their infrastructure, and service is actively returning to normal across affected instances. Our team has updated our status to Monitoring as platform performance stabilizes. Incident Progress Service Restoration: A fleetwide rollout by Salesforce is currently in progress, and system availability is restoring. Permanent Resolution: In parallel with the rollout, engineering teams are implementing a permanent, code-level fix to prevent recurrence. Internal Monitoring: We are actively monitoring error rates and telemetry to verify complete stability. Customer Guidance Most users should now be able to access their Copado instances and Copado Community without encountering maintenance errors. If you experience any residual latency or brief hiccups, please wait a few moments and refresh your browser session.

We are no longer receiving reports of unexpected job executions. We are working with Salesforce to determine the root cause and will continue to monitor for any recurrence.

The Salesforce degradation invalidated active Refresh Tokens, causing Copado jobs to lose access to their connected orgs. To restore functionality, please perform the following steps: 1. Re-authenticate your Copado user credentials to generate new, valid refresh tokens. 2. Retry any failed Copado jobs. If you continue to experience any issues after re-authenticating, please reach out to our support team for assistance.

GitHub's status has been updated to indicate that the incident is resolved. We will monitor for now and update this incident to Resolved once we have confirmed that full functionality is restored.

Status update: Monitoring We have observed a complete drop in authentication errors over the last hour and currently consider this issue resolved. Our team will continue to monitor the system to ensure stability. Action required: If you experienced an error, please re-authenticate your credentials and retry your jobs. Please note that the main Credential for the Org where Copado is installed must be validated first; after that is complete, all subsequent Credential records must be validated by their respective record owners in Salesforce.

We have successfully resolved the issue affecting Copado AI Services for our North American servers. Normal service has been fully restored, and users should no longer experience errors when utilizing AI features. We will continue to monitor the service closely to ensure optimal performance. We apologize for any inconvenience this caused and appreciate your patience while our team worked to restore service.

We are currently experiencing a partial outage due to an ongoing issue with Amazon Web Services (AWS), primarily affecting the US-EAST-1 region. This issue has also impacted certain Salesforce-hosted environments, including our US CRT/AI infrastructure. While AWS initially began showing signs of recovery around 5:10 AM PDT, subsequent challenges in their mitigation efforts have resulted in renewed instability. As of now, both AWS and Salesforce continue to report this as an active incident. Due to the dependencies between our systems and these third-party services, a growing number of customers are experiencing service disruptions or inaccessibility across multiple products — including CRT, AI, CI/CD, and Essentials. Our engineering team is actively engaged and continuing to monitor the situation closely. We are working with our partners at AWS and Salesforce to restore full service as quickly as possible. Next update: As soon as new information becomes available.

We are currently seeing a broader impact across US services. Live Testing in CRT US is likely heavily impacted, and we are also receiving reports of document upload failures in AI for US-based users. Our team is actively monitoring and working with AWS and Salesforce to mitigate the issue. Next update: As soon as new information becomes available.

We have seen improvements in the availability and performances of our services, as well as reduced errors connecting to Salesforce. This has been further confirmed by updates from AWS and Salesforce, respectively. We are continuing to monitor the situation and will post further updates, but we believe things are trending positively. Next update: As soon as new information becomes available.

We have observed a full recovery across Copado Robotic Testing, Copado Explorer, Essentials, and Copado AI services. We are still seeing partial degradation affecting CICD jobs. Our team is actively monitoring the situation to ensure full restoration of all services.

The hotfix has been released. We will monitor the impact for a short period and update this incident to Resolved.