Elevated Error Rates in Copado AI Services

Update timeline

1. investigating May 05, 2026, 02:58 PM UTC

   We are currently investigating an issue affecting Copado AI Services, where users may be experiencing consistent "Agentic LLM task failed" errors. Our engineering team has identified that this is stemming from an overloaded state with one of our upstream AI providers (Anthropic) in our primary hosting region, North America. We are treating this with the highest priority and will provide another update as soon as we have more information or a resolution.

2. investigating May 05, 2026, 03:00 PM UTC

   We are continuing to investigate this issue.

3. investigating May 05, 2026, 03:59 PM UTC

   We are continuing to investigate this issue.

4. monitoring May 05, 2026, 04:00 PM UTC

   We have successfully resolved the issue affecting Copado AI Services for our North American servers. Normal service has been fully restored, and users should no longer experience errors when utilizing AI features. We will continue to monitor the service closely to ensure optimal performance. We apologize for any inconvenience this caused and appreciate your patience while our team worked to restore service.